Taxpayers are spending hours on hold with the CRA — despite repeated promises of faster service

Taxpayers are spending hours on hold with the CRA — despite repeated promises of faster service

The federal government has earmarked hundreds of millions of dollars to improve customer service at the Canada Revenue Agency (CRA) — but people who regularly deal with the country's tax collector say it hasn't had much of an effect, with telephone wait times sometimes clocking in at more than two hours.

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